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skinChemists

Don&#x2019;t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.This card is from the courier and lets you know where your parcel is and how you can collect it.

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

What happens if I am not at home to accept my delivery?

Delivery

How do I create an account?

How do I register to receive special offers?

How do I change my account details?

Are my personal details safe if I create an account?

I have forgotten my password. What should I do?

How do I unsubscribe?

How do I find out more information about the skinChemists loyalty programme?

My Account

The item I ordered is out of stock. Why is it on the website?

How do I place an order?

Can I make changes to my basket?

Can I place an order over the phone?

Can I place an order to a different address?

How will I know when my order has been dispatched?

What is the status of my order?

Where is my order?

How do I cancel my order?

What do I do if I have ordered the wrong item?

I have received a faulty item. What should I do?

I have received the wrong item. What should I do?

There is an item missing from my order. What should I do?

Can I get a VAT invoice?

Order Queries

What currencies can I use to place my order?

I have a payment problem on my order. What should I do?

Why can I see a transaction pending in my PayPal account?

Why can't I add a new payment card?

How do I use my discount code?

Payments

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

Will a credit search take place against me?

Klarna / Clear Pay

What do I do if I have not received my order?

What delivery options do you offer?

General Information

Are you shipping from outside the UK now?

Brexit

What is your returns policy?

How do I return a faulty item?

What happens once my item is returned?

When will I received my refund?

Returns and Refunds

Where can I find your Terms and Conditions?

Where can I find your Shipping Policy?

Where can I find your Privacy Policy?

Where can I find your Refund Policy?

Something doesn't quite look right?

Website

How can I fix the pump not working?

Product FAQ's

What happens if I am not at home to accept my delivery?Updated 2 years ago