All items ordered with skinChemists depend upon availability as we supply from different UK, European and North American warehouses. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know i
It’s easy to place an order with us. Log-in to your account to begin browsing our range. Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything yo
Yes, click on the ‘Cart’ icon at the top right of the page and you’ll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an ite
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so. Get in touch call us on 0800 915 3200
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. We may ship items separately in the event of one or more of the items being delayed.
Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. We’ll
Your account will show any previous orders you’ve placed. Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account. The email we sent you regarding the
To cancel your order, please contact us as soon as possible to your order being placed so we can arrange cancellation. Our team works hard to pick and pack your orders as quickly as possible therefore there's a very limited amount of time after an or
Don’t worry we understand that this can happen. You’ll need to contact us so we can either exchange, replace or refund the impacted item. If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out
We’re really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact us to tell us more via the 'Contact Us' section (below). To speed the process up, it’d really help
We pick and pack all orders with the utmost care however errors can occasionally occur. So that we can look into this for you, please contact us to tell us more via the 'Contact Us' section (below). To speed the process up, it’d really help if you co
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. So that we can look into this for you, please contact us to tell us more via the 'Contact Us' section (below). To speed the process up, it’d
To get a VAT invoice, please contact the Customer Service team via the 'Contact Us' section (below) confirming your order number and VAT reference number and a member of the team will assist you.